FAQ

The shopping website of moterm.com currently only supported in USA, UK, EU countries, Canada, Australia, Japan, South Korea, New Zealand, Singapore, Malaysia, Thailand, Indonesia, Saudi Arabia, Israel, Mexico, Philippines, Brunei, India, United Arab Emirates, Kuwait, Qatar, Russia, Hong Kong/Macau/Taiwan(China). If you can't shop here, please go to our AliExpress moterm Official store.

You are welcome to purchase as many as we have in stock at the moment. But there is no bulk buying discount.

We will not limit the maximum purchased number unless the product is very popular, so that to make it available to as many people as possible.

We do not guarantee that you will not encounter customs and duties problem. 

If needed, the customer is responsible for paying any customs duties or any additional fees associated with this process. Please note that Moterm can't determine the amount of these taxes in advance. What we can do is to declare the value of the product as lower as possible so that you can pay less customs duties, but that's only under reasonable conditions.

In addition, customs clearance may cause a delay in the arrival of your parcel. This is not something we can control also.

Shopping website moterm.com supports Paypal, Visa, Maestro, Master, Diners_club, Discover, American_express. If you don't have any of these payment options, please shop on AliExpress or Amazon, which supports many kinds of payment methods.

If you have any good suggestions about model, design, size, color, or leather of planner, please feel free to contact us. Moterm always listens to the opinions of their fans and friends and takes them seriously.

In addition to the leather planner, we also do other leather-related products. This will also be the direction of moterm's future expansion.

Basically, we schedule and arrange production based on the history of sales and inventory changes. However, when a specific item is eagerly needed by many people constantly, we will give it an expedited production additionally. 

We also check how many people registered their email address to be notified when a specific item is available. The more people registered, the sooner we'll produce it. 

But how do you know when will it be back? We will firstly set an estimated release time for each product in production and separately display it in the last color option of item link on AliExpress. When the product is ready, we will announce the specific release date on FB, INS and this official website in advance.

Please do not miss the release time announcement, if the product you want is hot selling at the moment.

Due to moterm's limited productivity, we can only make small quantities at a time. But it's hard to know in advance what products people will buy. So we often run into a dilemma that the color you like is sold out but there are other colors left, or the item you want to buy is out of stock but there are still plenty of other products in stock.But the pre-order event solves this dilemma. Ithelps you no longer have to be on time to rush to buy your favorite color, and also help moterm to determine the production quantity and the percentage of each color. We will decide how many quantities to produce based on the pre-order data.

We usually reserve 10 days for people to make pre-order. The production for each product is expected to take approximately 45 days, which is caculated from the end of pre-order event. We will ship as soon as all production work is completed. Kindly hope you will be patient. 

Additionlly, due to VAT restricted problem, customers from UK, Norway, Switzerland and all EU countries can't shop on moterm.com. You are asked to purchase from AliExpress because it can automatically calculate and collect VAT duties for your order and pay it to customs on your behalf.